Safeguarding Your Accounts

Keeping tabs on your accounts has never been easier!

As technology continues to improve, staying connected is easier than ever.

We’re using that technology to keep you connected to your accounts. Whether you’re interested in tracking your balances or safeguarding your account from fraud, you can rest assured knowing you’re in control.

How we can help you stay connected:

eAlerts

You can setup eAlerts, which are messages sent to your mobile phone or email. You can create a wide variety of alerts, including:

  • Your daily account balance
  • When your loan payment is due
  • When your balance reaches a threshold you choose
  • When a direct deposit or automatic withdrawal comes in
  • If more than certain number of transactions post the same day
  • If transactions totaling more than a certain amount post the same day

To learn more about subscribing to eAlerts, visit our eAlerts Info Page or login to Online Banking and select “eAlert Subscriptions” from the Info Center.

Mobile Debit Card Control

From the “Manage My Cards” option on your EFNCU Mobile App, you will have access to:

  • Temporarily lock and unlock your debit card
  • Report your card lost/stolen
  • Enable transaction alerts specific to debit card transactions
  • Enable”Card not present” alerts, for transactions conducted without swiping the card
  • Enable Foreign transaction alerts

To learn more, download or login to the FFCU Mobile App today and select “Manage My Cards” from the “More” menu.

Debit Card Transaction Monitoring with Text Response

In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud and you are automatically enrolled. When a suspicious transaction is attempted, our Fraud Center will contact you from 800-237-8990 to attempt to verify the transaction.

Here’s how it works:

  • When suspicious activity is detected, you will receive an automatic email notification with the option to reply with “FRAUD” or “NO FRAUD.”
  • If there is no response from the email, you will receive a text alert,from “Fraud Center” which also has the “FRAUD” or “NO FRAUD” option.
  • If there is no response from the text, you will then receive a phone call from our Fraud Center to confirm or deny fraud. The call will also give you the option of speaking to a fraud analyst.