Fraud Protection Center

Important FFCU Phone Numbers

 Lost/Stolen Debit Card During Business Hours: 847-676-8000
Non-Business Hours: 800-682-6075
Lost/Stolen Credit Card During Business Hours:847-676-8000 Non-Business Hours: 800-543-5073

Additional Articles and Links:

What to Do If You’ve Lost Your Credit or Debit Card (PDF)
What to Do If Your Information Has Been Compromised, But Not yet Misused
Steps to Respond To and Recover From Identity Theft
Identity Theft: Getting Back to Square One Checklist (PDF)
Identity Theft Affidavit (PDF)

Types of Identity Theft and Common Scams

Identity theft occurs when someone uses your personally identifying information, like your name, Social Security number, or credit card number, without your permission, to commit fraud or other crimes. Start by reading the common forms of theft and then continue to learn how to protect yourself against them.

  1. Dumpster Diving: Thieves rummage through trash looking for bills or other paper with your personal information on it.
  2. Skimming: They steal credit/debit card numbers by using a special storage device when processing your card. This can happen anywhere your card is swiped for processing such as pay-at-pump gas stations, unsecured ATMs, and in stores.
  3. Phishing: They pretend to be financial institutions, companies or government agencies, and send e-mail or pop-up messages to get you to reveal your  personal information
  4. Hacking: They hack into your email or other online accounts to access your personal information, or into a company’s database to access its records.
  5. “Old-Fashioned” Stealing: They steal wallets and purses; mail, including bank credit card statement; pre-approved credit offers; and new checks or tax info. They steal personnel records from employers or they bribe employees.

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New Fraud Alerts

Fight Identity Theft at


Find additional fraud alerts and resource with CU Secure by clicking the button on the right. Check back frequently for new alerts.

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How to Protect Yourself

The Federal Trade Commission estimates that as many as 10 million Americans have their identities stolen each year. People whose identities are stolen can spend hundreds of dollars and dozens of hours cleaning up the mess thieves have made of their good name and credit record. The best weapon to protect yourself against theft is awareness. To learn more information, click on the following links.

FTC website on ID theft Deterrence
Verified by Visa: Online Security Program (PDF)
Avoiding Credit and Debit Card Fraud (PDF)

This video features advice from FTC leaders, law enforcement, and
victims on how to deter, detect, and defend against identity theft.

Deter. Detect. Defend.

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